Clients are entitled only to the treatment time that they have reserved. For example, if a client arrives 10 minutes after their treatment was scheduled to begin, their appointment will not be extended by 10 minutes. While every effort will be made to treat you for the length of time that you have reserved, please understand that this is not always possible, particularly if it infringes on other clients’ reserved time.


If you need to cancel or reschedule your appointment, that’s okay! But please provide a minimum of 24 hours notice so that I can offer your appointment time to others. If you cancel less than 24 hours before your scheduled appointment time, you will be charged 50% of your appointment rate. Exceptions may be made depending on the circumstances of the cancellation.


If you don’t show up for an appointment without providing prior notice, you will be billed at 100% of the appointment rate. Exceptions may be made.


Protecting your privacy is very important to me. In the course of booking and providing treatment, I need to collect your personal health information. How I collect, use and disclose this information is governed by the Personal Health Information Protection Act (PHIPA), 2004.



I collect only the information that is required to a) provide safe and effect treatment to clients and b) meet my professional and legal obligations. This information is collected when you book your appointment, when you fill out a health history form, and when we discuss your health history during the intake interview. Information obtained over the course of treatments (for example, in discussion between client and therapist during a massage) is also considered personal health information.

Use and Disclosure

I use clients’ personal health information primarily for the purpose of providing safe and effective massage therapy. Secondary purposes commonly include, but are not limited to:

  • disclosing treatment details to insurance companies for the purpose of verifying massage therapy benefit claims made by clients;

  • conferring with other regulated health care professionals regarding a client’s care; and

  • complying with requests from representatives of the College of Massage Therapists of Ontario, who may view client files as part of their quality assurance program.

I will disclose clients’ personal health information without their prior consent only when required to by law, or under circumstances granted by the Regulated Health Professions Act and PHIPA. In all other instances, I obtain clients’ written authorization prior to disclosing their health information. Clients are welcome to sign a form that provides ongoing consent to disclose treatment details to their insurers, for the purpose of verifying benefits claims.

Documents containing personal health information are kept securely in the appropriate patient records. Documents are securely disposed of when they are no longer in use, or have exceeded the legally-mandated retention period. Electronic files are secured on password-protected devices.

If you’d like any clarification on this policy, or on health privacy matters in general, please contact me.

© 2020 by Almarielsa Cansino, RMT. All Rights Reserved